Hey AMMalena. 4 months ago. Is there something wrong with checking a specific subreddit for information that someone else could possibly have? Seems like people can cancel their Regal Unlimited due to COVID-19. your email. All Rights Reserved.
Press question mark to learn the rest of the keyboard shortcuts. Sign up for our email newsletter, Magnified, where we uncover surprising truths, go behind the scenes of our reviews, and arm you with great dinner party conversation. Damn, I have submitted 2 requests, the first was 3 weeks ago, the second I submitted 3 days ago, and no response. I'm going to try to cancel as well, I don't know if it's worth it give the current events. Plus, enjoy many Regal Crown Club benefits. is there any eta or news on when billing is going to start again? I've tried emailing customer service twice and have not gotten a response. It might be that your email triggered the wrong autoreply if you just said "health concerns". Perfect, thanks for the advice, I guess I just wasn't specific enough in my cancellation request. And enjoy my pocket snacks on a week day when most people are at work.
I cancelled and just said I didn’t feel comfortable being in a theater with people eating popcorn and not wearing masks and they emailed to say it would be cancelled immediately (website says end of annual membership) and they would call about something, haven’t gotten the call yet. Reviews.com makes money through affiliate partner links: If you click on a link, we may earn a commission. That’s quite a lot of social distance, provided Regal shares some insight into their cleaning processes and they seem stringent enough. OP stated they're a 1 year paid in full non- recurring membership (some were discounted) and is probably asking for cash back. Considering no Regal is open, there’s probably no customer service staff available. Wipe down the seats. Regal reserves the right to require you to provide additional documentation.". Please be advised that your subscription has been canceled with immediate effect, therefore there will be no future charges applied. MoviePass gave me a strong love for weekday afternoon movies in mostly empty theaters. I got the same email. Thanks for subscribing. Plus, get advance tickets as soon as they go on sale, enjoy 10% off all food and non-alcoholic beverages in theatre. Regal Unlimited’s announcement comes on the heels of AMC’s Stubs A-List service, and the (almost irrelevant) MoviePass. Reviews.com will not share or sell They are refunding if you paid up in advance. ©2020 Reviews.com a brand of Red Ventures Coqui, LLC. During signup, you’re given the option to pay monthly or annually, but there’s no discount for the latter and no mention of a non-cancellation period. So if any of you want out, now is the time to email their support at customersupport@regalcinemas.com and request cancellation, as it seems they are handing them out right now. Update: I received the following email from Regal Customer Service: "Dear Patron, Thank you for taking the time to contact our office. Regal probably isn’t the first, and certainly won’t be the last, to hide a non-cancellation policy in plain sight. The non-cancellation policy isn’t disclosed on the landing page and it’s not really made clear during the signup process. They cancelled it for me with no questions about a week ago. Regal Movies announced Regal Unlimited Monday, a subscription service that allows you to watch unlimited movies in theaters starting at $18 a month. After several (Unsuccessful) attempts to cancel Regal Unlimited, I emailed again citing Covid as a reason and got a response two days later that they cancelled the membership. Thanks for this. Did you mention coronavirus directly? HBO took direct aim at the theater industry with a recent marketing campaign, “Stay Home to the Movies with HBO.”. Though Regal Unlimited is described as an “annual” subscription, prices are given “per month.” After one year, you can cancel at any point, further muddying the “annual” description. Just want to call you out for being an ass and to tell you to go FuCk yourself.
With the proliferation of subscription services, signing up and canceling them can become a kind of monthly ritual.
Wow that's shitty. The letter must be signed by the physician. Regal Unlimited plan gives customers a chance to watch more movies with a good price with unlimited rights. Sad to say goodbye to regal unlimited. Has anyone else gotten this response? How is this on them that they're opening up in the middle of a resurgence and also not holding onto their word about not charging people that didn't feel it was safe enough in their area? I think it's more likely that the instructions given to customer service employees are very unclear and you got unlucky with a customer service rep being an idiot. Coupled with a long-term contract, this means you’re essentially writing them a blank check, for at least one year. special email promotions. Subscription services could give hope to movie theaters after the industry saw record-low attendance in 2017. /r/RegalUnlimited is dedicated to the discussion of the subscription service from Regal Cinemas. Check your email to confirm. This person is asking a legitimate question and “when” they decided to request has nothing to do with the question. Once received, we will review your documentation and notify you via email of our decision regarding your cancellation request. We take pains to ensure our site is accurate and up to date, but some information might be different than what you find by visiting a vendor website.
Are they tightening the restrictions on who can cancel at this point? I’d assume Regal did the same. 34.8% of Couples Regret Starting Home DIY Projects Together, The Tiny House Movement and Insurance: Everything You Need to Know, Home Cinema Insurance: Make Sure You Have the Right Coverage. More likely triggered wrong autoresponse, but could also be bad customer service script. With an annual Regal Unlimited™ movie subscription pass, you can watch as many movies as you want, as many times as you want, whenever you want, wherever you want.
If anything, this should serve as a reminder that it’s always worth it to read (or at the very least, skim) the terms and conditions. A Reviews.com staffer was so excited for Regal Unlimited that he signed up almost as soon as it was announced. When she isn’t covering the best services for Reviews.com, she’s probably running or eating dessert (because balance). In most cases, you will not be able to cancel your subscription within the initial 12-month. Follow us on social media! It wasn’t until later that he stumbled upon some important fine print about the service: a 1-year non-cancellation period. Sit in an unpopular row. Unless you move to a location where you can use regal... You don't think Regal is going to give people an option to opt-out of the rest of their agreements?
Regal also reserves the right to change the price of the service at any time.
Please submit a letter from your physician on the physician’s letterhead (which must include at least the physician’s name and contact information) expressly confirming that you have a medical condition that has prevented you or will prevent you from using your subscription for at least three consecutive months.
Is there a legitimate reason that you always come to posts like this just to post negative and condescending comments? Try again specifically mentioning coronavirus and see if you get a better reply. You can cancel, but you’ll be legally responsible for how many months left you had on your contract based upon the terms of service you agreed to when signing up for Regal Unlimited. pic.twitter.com/hnljDmiJyU. As a long-time Regal member who already had the app downloaded, it took him less than a minute to sign up. See privacy policy. Even when everything opens back up, my girlfriend and I have absolutely no interest in going to a movie theater for a very long time. easier. Wow, if you’re considering @RegalMovies‘s new unlimited pass, make sure you read the FAQ first. Mine is usually not crowded on the weekdays anyway and I don't always have to get snacks, so I can sometimes deal without human interaction. They just billed me even though I "canceled" months ago. Regal Unlimited Subscription: What You Need To Know The actual act of cancelling a Regal Unlimited subscription is fairly easy with subscribers able to do so by contacting Regal Customer Assistance at (888) 462-7342 or by emailing customersupport@regalcinemas.com. ET By email at [email protected] I told them that my local theater was incapable of taking care of loud and disruptive movie watchers before the corona virus and as a result I don’t believe they can enforce the masks or any other policies now and therefore it’s not safe. Want to stay up-to-date on our latest publishes, favorite It would be pretty shitty of Regal to not let people opt-out at this point. On-demand and TV streaming services are dominating the entertainment industry (69% of Americans pay for a streaming service, according to Deloitte). It's a fair question to ask, no one was anticipating a pandemic when we signed up for a 12-month agreement. If you signed up by paying for a year in full, you’ll just be out the money you paid.
Both AMC and Cinemark furloughed most of their corporate staff. Press J to jump to the feed. Sincere question. Press J to jump to the feed. Though Regal Unlimited is described as an “annual” subscription, prices are given “per month.” After one year, you can cancel at … I can wear a mask in and out of the theater. I just canceled half an hour ago and didn't have any problem. most places stopped charging and said they wouldn't charge the first month they opened up. How long did the customer service email take? To cancel your Regal Unlimited membership, you can contact them the following ways: By phone at 888-462-7342 between 9 a.m. and 12 a.m. However, one year is the minimum length of the subscription. Alivia McAtee is a contributing writer for Reviews.com. It was fun while it lasted and I guess I did get my money's worth but still. Considering no Regal is open, there’s probably no customer service staff available. Regal does some semantic gymnastics to downplay the fact that you’re actually locked in for 12 months before you can cancel your plan. All products are presented without warranty. I had a year paid up front, and emailed them via the link in the app to cancel due to health concerns.
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